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Get in touch

Contact Us

A real person on the Treasure Coast answers — not a ticket queue, and not a bot. Email or text us and you will hear back, usually the same day.

Email

Best for order questions, batch certificates and bulk enquiries. Answered the same business day in almost every case.

Text Us

When you contact us, you’ll reach a real person here on the Treasure Coast. Texting is usually the quickest way to get in touch.

Shipping

Payment cleared before 2 PM ET ships the same business day; otherwise, the next. Major holidays excluded. Shipping Policy.

Thanks — your message is on its way. We’ll reply by email, usually within one business day.

What we can and cannot help with

We supply reference standards for laboratory research. That shapes what our staff are able to answer, and we would rather be straight with you about it up front.

We can help with

  • Order status, tracking and delivery problems
  • The Certificate of Analysis for a specific batch number
  • Shipping questions, address corrections and cut-off times
  • Payment methods, invoices and receipts
  • Bulk or repeat-order enquiries
  • Anything about the physical or chemical properties of the material we supply

We cannot help with

  • Dosing, quantities or administration of any kind
  • Protocols, schedules or how to run an experiment
  • Which compound you should choose, or what a compound will do
  • Anything relating to use in or on a human or an animal
  • Medical, veterinary or legal advice

Where we are

We are based on the Treasure Coast, Florida and ship nationwide. We are a shipping operation rather than a storefront, so there are no walk-in collections — everything goes out by carrier.

Before you write in

If you are chasing a certificate, have the batch number from your vial label ready — it is the fastest route to the right document. If you are chasing an order, the order number does the same job.