What we can and cannot take back, and how refunds work.
Effective 1 September 2026
Every product sold by V3 Compounds LLC is supplied as a reference standard for laboratory and research use only. Products are not drugs, foods, cosmetics or medical devices, are not for human or animal consumption in any form, and have not been evaluated by the Food and Drug Administration. Nothing on this site is medical advice.
We supply reference standards for laboratory research. Once material has left our control we cannot verify how it has been stored, handled or transported, and we cannot resupply it to another researcher with an intact chain of custody.
For that reason we do not accept returns of opened, used or unsealed product, and we do not accept returns simply because an order is no longer wanted.
We will replace or refund an order where the item you received is not the item you ordered, where a vial arrives damaged or compromised, where the order arrives incomplete, or where a parcel is confirmed lost in transit.
You must record an unbroken, uncut video of yourself opening the package, starting before the outer packaging is opened and running continuously until every item is out and visible on camera. No cuts, no pauses, no edits.
This is the only evidence we accept for a claim of damage, a missing item, or a wrong item. Without it we cannot verify what was in the box when it reached you, and we cannot process a replacement or a refund. Photos taken after the fact are not sufficient.
Do not send anything back to us before we have confirmed it in writing. Unauthorised returns cannot be processed or refunded.
You can cancel an order for a full refund at any time before it ships. Email info@v3compounds.com as soon as possible — same-day shipping means the window is short.
Once an order has shipped it cannot be cancelled.
Approved refunds are issued to the original payment method. Card refunds typically appear within five to ten business days once issued, depending on your bank. Refunds of payments made in cryptocurrency are returned in the same currency, at the rate applied to the original transaction.
Where we refund a whole order because of our error or a loss in transit, we refund the shipping you paid as well. Where a replacement is sent instead, there is no shipping charge for the replacement.
We cannot refund material that has been opened, reconstituted, decanted, transferred or otherwise used; material stored outside the conditions stated on the product page; orders refused or returned undeliverable because of an address error made at checkout; or a damage or wrong-item claim reported after the day of delivery, or made without the unboxing video described in section 2.
We do not refund on the basis of experimental results. Products are supplied as reference standards and carry no warranty of performance in any application.
Please contact us before opening a dispute with your bank or card issuer. Almost everything is resolved faster directly, and we would rather fix it than fight it. We may suspend an account with an unresolved chargeback.
A real person on the Treasure Coast answers — not a ticket queue. Email info@v3compounds.com or use the contact page.
Age & research-use verification
V3 Compounds supplies reference standards strictly for laboratory research. Nothing on this site is for human or animal use. You must be at least 21 years of age to enter.
By entering you confirm you are 21 or older and are accessing this site for lawful research purposes. Your choice is remembered on this device for 30 days.
For research use only. Not for human consumption.
